An Organisation becomes Professional by
Ÿ having Objectives that are
- clear
- durable
- communicated (throughout the organisation)
- adhered to
- modified and updated (whenever changing circumstances so
dictate)
- having a Structured Planning Process for achieving the Objectives (just achieving good results, without a structured planning process, is a matter of luck and can neither be counted upon nor any credit claimed for it, nor is it self-sustaining in the long run).
- having defined processes for executing the Plan with full and enthusiastic participation of the entire team.
- achieving its planned objectives regularly.
- having a clear and sincere customer – focus.
- treating all its employees fairly and with genuine care and compassion.
- treating all its suppliers fairly and respectfully (particularly in matters of timely and full due payment) and according them the status of business partners.
- treating all its shareholders (irrespective of size of holding) with equal care, attention & respect and disclosing fully, fairly and transparently, all information about the company’s activities, future prospects and risks, to enable them take an informed judgement on their investment.
- being compliant with all laws, rules and regulations, of the government and statutory bodies, that are in force and apply to it.
- going beyond just compliance to being ethical in all its inter-actions with all its stake-holders
- being sensitive to & respectful of Environmental, Safety, Statutory and Social concerns & obligations.
- being conscious of and discharging, on its own initiative, obligations to the people living in proximity to its geographical locations, over and above what is called for by law, in terms of providing or maintaining facilities that are of common and general public benefit – e.g. roads, schools, gardens/parks, rain water harvesting, public health/hygiene and similar.
- continually benchmarking itself against best performance parameters, internationally, and striving to attain & surpass them.
Mumbai
June 10, 2004
